Client Support Procedures

Procedures for Client Support, like populating a ticket, escalating tickets, requesting vacation, etc. Do NOT use this category for troubleshooting tips or how-to help for clients.

• How do I use Beyond Trust to remote in to a client device?
• How do I use Octopus to deploy Intelliguard Enterprise software?
• How do I remote in to a client device using RDP if BeyondTrust is not available?
• How do I create and accept a helpdesk ticket in HubSpot?
• What is the NDC?
• Where can I find the Client Support Rapid Reference Sheet?