How do I troubleshoot when "enclosure services" is stuck during startup?

IG Enclosure Service Stuck at Starting

🔸 Applicable Device Information:

• Device Type: Pharmacy, Anesthesia, Smart Cabinet
• Software/Firmware Version (if applicable): Legacy, Enterprise, (All Versions)

🔹 Problem Description:

When attempting to restart IG Enclosure Services, Services are unable to be restarted.

🔸 Common Symptoms:
(List of observable signs or behaviors when the issue occurs.)

• Application not working properly.
• Grayed out “Start”, “Stop”, “Restart” options on service.

🔹 Common Causes:
(List likely root causes based on previous incidents or manufacturer guidelines.)

• Scanner Cable Unplugged.
• Ethernet Cable Unplugged.
• System Bug/Issue
• Not Having Appropriate Permissions

🔸 Common Resolutions / Troubleshooting Steps:
(Step-by-step instructions or resolutions. Include preventative actions if applicable.)

1. Ensure Appropriate Permissions – Run the Windows Services panel as Administrator
2. Ensure the Service is Running – Check the Windows Services panel and ensure the service is running.
3. Ensure Scanner Data and Power Cables are Securely Connected – Check connections between cables and ports/outlets.
4. Restart the Service – In the Windows Services panel right click on the service and select “Stop”, Next right click on the service again and select “Start”.
5. Perform a Power-Cycle – Unplug the unit from the wall, wait approximately one minute, plug the unit back into the wall.

🔹 Escalation Criteria:
(When to escalate the issue to Development or Implementation team.)

• Issue persists after all troubleshooting steps have been attempted.
• Services Cannot Be Restarted
• Customer workflow is at a standstill.
• Customer requests escalation

🔸 Related Documentation or References:
(Links or titles of user manuals, service bulletins, or SOPs.)

🔹 Last Updated By:

• Name/Role: Chris Schramm
• Date: 05/05/2025
• Version: 1