Procedures for Client Support, like populating a ticket, escalating tickets, requesting vacation, etc. Do NOT use this category for troubleshooting tips or how-to help for clients.
Articles re: devices, like enclosures, stations, cabinets, including peripherals like printers, arms, keyboards, monitors and cables.
Articles re: software programs and code, like Windows, IG Enterprise, Legacy, BeyondTrust, including configuration software for peripherals.
Articles re: authentication and authorization, like Active Directory, group permissions, etc.