How do I troubleshoot incorrect expiration dates on refrigerated items?

🔹 Article Title:
Incorrect dates on Refrigerated Items

🔸 Applicable Device Information:

🔹 Problem Description:

Refrigerated medications that are in constantly refrigerated trays are “expiring” before their actual expiration date of the medication.

🔸 Common Symptoms:
(List of observable signs or behaviors when the issue occurs.)

🔹 Common Causes:
(List likely root causes based on previous incidents or manufacturer guidelines.)

Staff are not using the correct workflow when encoding and restocking medications
The manufacturer expiration date is not entered during encoding, instead a manual date is entered
Medication storage type is not entered as “refrigerated”
Trays are not selected to be stored under constant refrigeration

🔸 Common Resolutions / Troubleshooting Steps:
(Step-by-step instructions or resolutions. Include preventative actions if applicable.)

Re-date medications with correct manufacturer’s expiration date
- Pharmacy > Edit Inventory > Search for medication or place all items in enclosure and scan > select by TagID or grouped by medication > Edit (pencil button) > Edit , in expiration box > Put in correct date > save

Correct the “storage type” for a medication
- Pharmacy > Setup > Items > find medication > select edit (pencil button) > Select correct storage type > input # for re-dating days > save

Correct the “storage type” on trays
- Pharmacy > Setup > Tray Formularies > find tray > edit (pencil) > Next until #4 config questions > question 2 – select yes

🔹 Escalation Criteria:
(When to escalate the issue to Development or Implementation team.)

🔸 Related Documentation or References:
(Links or titles of user manuals, service bulletins, or SOPs.)

QRG’s
- How to edit pharmacy inventory
- How to encode pharmacy inventory
- How to create and edit a tray formulary

🔹 Last Updated By: