Can a user sign-in at multiple facilities?
logging on at multiple facilities
🔹 Article Title:
User sign-in when working at multiple facilities
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🔸 Applicable Device Information:
• Device Type: Pharmacy, Anesthesia, Smart Cabinet
• Software/Firmware Version (if applicable): Enterprise
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🔹 Problem Description:
• User already has a login at a different facility and is unable to login at the second facility they are attempting to work at.
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🔸 Common Symptoms:
• User works at multiple hospital locations which have different portals and is unable to log into one.
• Resetting password will not work and will state “email address is already in use”
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🔹 Common Causes:
(List likely root causes based on previous incidents or manufacturer guidelines.)
• User does not have an account under that particular URL portal.
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🔸 Common Resolutions / Troubleshooting Steps:
(Step-by-step instructions or resolutions. Include preventative actions if applicable.)
1. Use a different email address. Add a number onto the email to change it slightly and then create a new role. e.g) johndoe@hospital.org and johndoe1@hospital.org
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🔹 Escalation Criteria:
• Issue persists after all troubleshooting steps have been attempted and user is still unable to log-in.
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🔸 Related Documentation or References:
• N/A
________________________________________
🔹 Last Updated By:
• Name/Role: Amber Schauer, Clinical Support Specialist
• Date: 06/26/2025
• Version: 1.0
User sign-in when working at multiple facilities
________________________________________
🔸 Applicable Device Information:
• Device Type: Pharmacy, Anesthesia, Smart Cabinet
• Software/Firmware Version (if applicable): Enterprise
________________________________________
🔹 Problem Description:
• User already has a login at a different facility and is unable to login at the second facility they are attempting to work at.
________________________________________
🔸 Common Symptoms:
• User works at multiple hospital locations which have different portals and is unable to log into one.
• Resetting password will not work and will state “email address is already in use”
________________________________________
🔹 Common Causes:
(List likely root causes based on previous incidents or manufacturer guidelines.)
• User does not have an account under that particular URL portal.
________________________________________
🔸 Common Resolutions / Troubleshooting Steps:
(Step-by-step instructions or resolutions. Include preventative actions if applicable.)
1. Use a different email address. Add a number onto the email to change it slightly and then create a new role. e.g) johndoe@hospital.org and johndoe1@hospital.org
________________________________________
🔹 Escalation Criteria:
• Issue persists after all troubleshooting steps have been attempted and user is still unable to log-in.
________________________________________
🔸 Related Documentation or References:
• N/A
________________________________________
🔹 Last Updated By:
• Name/Role: Amber Schauer, Clinical Support Specialist
• Date: 06/26/2025
• Version: 1.0